Google’s solution to stop bots from trying to access websites meant for humans is called reCAPTCHA. It is a tool that helps a website distinguish between a real user and an offline bot. However, this tool sometimes fails and if you find reCAPTCHA not working in Chrome, Mozilla Firefox or any other browser, this article will help you.
The reCAPTCHA test requires the user to check a box called “I’m not a robot” to confirm that it’s not an offline bot trying to access the website. If this test fails, despite entering the correct captcha code, you cannot access the website at all, which can be very frustrating. Don’t worry! We will help you to fix this error. But before we get into the ways, let’s figure out what is causing this problem.
Why doesn’t reCAPTCHA work in Chrome or Firefox
reCAPTCHA may not work in your web browser for various reasons. This includes network issues such as a bad connection or VPN interfering with the website.
However, an outdated browser, a suspicious IP address, a corrupted browser profile, or even malware can be several other reasons that cause the problem of reCAPTCHA not working in your browser. But don’t worry! Let’s explore all the ways to solve this problem step by step.
10 ways to fix reCAPTCHA Not Working error
Here are ten different ways to solve this problem if reCAPTCHA does not work in Chrome and other popular browsers. Let’s start by trying to refresh your web browser.
1. Update your Chrome or Firefox browser
If developers find that reCAPTCHA does not work for a large group of users, there is likely a problem with the current version of the web browser, or you are probably using an outdated version. So, always make sure you are using the latest version of your browser.
Here’s how to update an outdated version of Chrome. In addition, the procedure is similar in Firefox and other browsers.
Step 1: Open Chrome, click the three-dot icon in the toolbar, and select Help.
step 2: Now select About Google Chrome.
step 3: In this window you will see the status regarding the version of Google Chrome. If it is not updated to the latest version, you will be given the option to do the same.
If you’re using Firefox, here’s how you can update your browser.
Step 1: Open Chrome, click the three-dot icon in the toolbar, and select Settings.
step 2: Select Privacy & Security in the left pane and open Site Settings.
Step 1: Type “about:config” in the URL bar and press Enter.
step 2: Select “Accept risk and continue”.
If that didn’t fix the problem, let’s try disabling extensions.
3. Disable extensions
Browser extensions and add-ons can add some extra features to your browser, but they can also cause some problems. So, you can try disabling extensions to see if reCAPTCHA starts working again in your browser.
Disable extensions in Chrome
Step 1: Open Chrome, click the Extensions icon in the toolbar, and select Manage Extensions.
step 2: You will now see a list of installed extensions. Turn off the switch to disable the extension and check if that solves the problem. Repeat this for all installed extensions.
Disable extensions in Mozilla Firefox
If you’re using Firefox, it doesn’t have a dedicated extensions button on the toolbar. So, to manage your extensions, you need to follow these steps.
Step 1: Click on the hamburger menu in the toolbar.
step 2: Select “Add-ons and Themes”.
step 3: In the window that opens, you can disable and remove extensions.
If that doesn’t fix the problem, you can move on to the next method that uses a new user profile.
4. Create a new browser profile
Web browsers have the ability to create and use profiles for different users with specific configurations within the same browser. However, the profile you are using may have a configuration that prevents reCAPTCHA from working. So, you can try using a different user profile to fix the problem.
Step 1: Open Chrome and click on the profile picture icon in the toolbar.
step 2: You will see a list of profiles in Chrome. Select another profile to modify or click Add to create a new user profile.
step 3: Follow the on-screen instructions to create a new profile in Chrome.
That’s it! However, if you find that reCAPTCHA doesn’t work even with a new profile, move on to the next set of fixes.
5. Reset your browser
Resetting your web browser restores all of its settings to their default values. So, it can help to solve the problem if reCAPTCHA is not working, so here is how you can reset your web browser settings.
Step 1: Open Chrome and click on the three-dot icon in the toolbar. Select Settings.
step 2: Now select “Reset and Clean” on the left panel.
step 3: Select “Restore settings to original default values”.
Step 4: Now click Reset Settings to reset all Chrome settings.
These were all fixes that involved troubleshooting your web browser. If none of the above worked, you can take a look at the following few methods that involve changing a few settings on your PC.
6. Check for malware
Over the past few years, Windows Defender has done a great job helping protect your PC and reducing the need for expensive antivirus software. So, make sure you regularly scan and check if your PC has been infected with any malware using Windows Defender, although you will be automatically notified if it is.
Having a malware-free computer is obviously important for all elements to work properly, and there is a chance that your web browser and the reCAPTCHA service may be affected. Here’s how you can scan Windows for malware.
Step 1: Open the Settings app and select Privacy & Security.
step 2: Click on Windows Security.
step 3: You will now have an overview of the security status of your PC. In case of problems, this window provides you with options for actions.
So, you need to make sure that there are no threats and all of them have a status similar to the image below.
If that doesn’t solve the problem, look at VPN connections.
7. Disable your VPN or proxy server
Using a VPN helps you route your internet traffic through private and more secure servers. However, using the wrong one can do more harm than good. So, if reCAPTCHA still doesn’t work, you can try disabling the VPN or proxy server on your PC or web browser to see if that solves the problem. You can contact your VPN/proxy service provider or try another provider.
8. Change DNS to Google DNS
DNS – The Domain Name System is used to change human-readable web addresses with a “.com” extension to machine-readable web addresses that only include numbers that can be mapped to an IP address.
These DNS protocols are available through several vendors. However, we suggest using the free Google DNS. Also, if there are any issues with your current DNS protocol, this could be the reason why reCAPTCHA is not working. So you can try switching to Google DNS. Here’s how:
Step 1: Open Control Panel and select Network and Internet.
step 2: Open the Network and Sharing Center.
step 3: Select your network.
Step 4: Now select Properties.
step 5: Check the box next to “Internet Protocol Verison” and click “Properties”.
Step 6: Select the Use the following DNS server addresses check box to enter the DNS server address manually.
Step 7: Now enter the address 188.8.131.52 in the field “Preferred DNS server” and 184.108.40.206 in the Alternate DNS Server field. These are Google DNS server addresses.
Step 8: Finally, click OK to apply the changes.
Now you can check if using a different DNS solves the problem. However, if that doesn’t work, you can try resetting your network’s IP address.
9. Reset the IP address
If you find that reCAPTCHA doesn’t work in Chrome or Firefox, you can try resetting your IP address. If your IP address is considered suspicious for any reason, it could be the cause of this problem. So a reset might help. Here’s how to do it.
Step 1: Find “Command Prompt” on your PC in the Start menu. Right-click and select Run as administrator.
Advice: Here are some ways to open Command Prompt in Windows.
step 2: Once you open a command prompt, type each of these commands one by one and press Enter. After you complete the first command, move on to the second and so on.
netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew
step 3: After completing all these commands, restart your PC for the changes to take effect.
And this is how you reset the IP address on your PC. If that doesn’t work either, you can try restarting your Wi-Fi router.
10. Restart the router
“Have you tried turning it off and on again?” this is a classic attempt to fix any problem on modern machines. In this case, you need to restart your Wi-Fi router because we are sure you would have tried restarting your web browser or PC.
This basically updates your internet connection. Once complete, you can check if reCAPTCHA loads again in your browser.
And those were all the fixes we can offer to fix reCAPTCHA not working in Chrome or any of your web browsers. However, if you have any questions, please see our FAQ section below.
FAQ about reCAPTCHA in web browser
Yes, using reCAPTCHA is completely safe. If anything, it improves online security for the masses.
Captcha involves solving a visual puzzle, while reCAPTCHA involves only ticking.
Yes, reCAPTCHA v3 is better than reCAPTCHA v2 because it is less intrusive to the user.
Fix the broken reCAPTCHA and access the website
This is all you need to know and do whenever you find reCAPTCHA not working in Chrome and other browsers. We hope this article helped you solve this problem. Obviously it’s frustrating if it doesn’t work because you’re not a bot and can’t prove you’re not. A 21st century problem indeed!