Although the iPhone is known for its robust design and quality, that doesn’t mean it doesn’t have its problems. Some users have recently reported that their iPhone’s touchscreen is not working. It’s only natural to feel frustrated because it makes your phone useless. However, the good news is that this article can help solve the problem, but there is a catch.
Similar to the ghost touch issue, there can be various reasons why the touchscreen is not working on your iPhone. However, as long as the problem is related to the software, you can solve the problem by following the methods given in this guide. If they don’t help, it’s probably hardware related and you’ll have to take the device to Apple Support as a last resort.
So, try these fixes first and see if they fix your unresponsive iPhone screen. Let’s start with the simplest and most effective solution.
1. Force restart your iPhone
We’re sure you’ve tried turning off your iPhone, but a faulty touchscreen is preventing you from using the slider to turn off your iPhone. That’s why the iPhone force restart option was developed. It does not require touch controls. If your iPhone touchscreen is not working due to a software issue, this is your best option to fix it.
The steps to force restart your iPhone depend on your version. So, we have listed the steps for each iPhone model. Choose the one you have.
On iPhone 8, iPhone SE 2nd generation and later:
Step 1: Press and quickly release the volume up button.
step 2: Press and quickly release the Volume Down button, then press and hold the Side button.
step 3: When the Apple logo appears, release the button.
On iPhone 7 and iPhone 7 Plus:
Step 1: Press and hold the volume down button and the sleep/wake button at the same time.
step 2: When the Apple logo appears, release both buttons.
On iPhone 6s and iPhone SE 1st generation:
Step 1: Press and hold the Sleep/Wake button and the Home button at the same time.
step 2: When the Apple logo appears, release both buttons.
That’s all you need to do to force restart your iPhone. If your touchscreen works fine after a forced restart, it’s likely a problem with a process or program that was running in your previous session.
2. Clean and dry the screen
The human body is a conductor of electricity. So when you touch the screen, you distort the electric field on it, and the screen recognizes where it’s happening. Based on this, you will get a result as a result of your touch. Now, if any solid or liquid particles get between your fingertips and the screen, this “distortion” won’t happen and you won’t get any feedback.
So you’ll believe that your iPhone’s touchscreen isn’t working. So, it is always better to clean the screen first. To do this, follow these steps.
Step 1: Make sure all cables are disconnected from the iPhone.
step 2: Press the sleep/wake button and lock your iPhone.
step 3: Use a microfiber cloth and gently wipe the screen.
Step 4: If the particles don’t seem to come off, use a soft, lint-free cloth dampened with very little soapy water. Swipe across the screen. Make sure you don’t get too close to the earpiece, the Touch ID button, or the edges of the device.
Clean your iPhone thoroughly using the steps above. Make sure you wipe the screen gently and avoid using a lot of liquid in the process. Now check if the touch screen is working.
3. Remove the case and screen protector
In the previous section, we looked at dust particles that interfere with fingertips and the screen. This blocks electrical conduction and you can’t get feedback from the touch screen. This can also happen if you use a thick screen protector or case that touches the screen.
Therefore, we recommend removing the case and screen protector and then trying to use the screen. If it works fine, you’ve found the culprit. We recommend using a quality case and screen protector to prevent similar issues in the future.
4. Remove Problematic Programs
If the touchscreen doesn’t work in only certain apps, the problem isn’t with the display, but with the app itself. You guessed it right. You need to uninstall the program. Here’s how to uninstall an app on your iPhone.
Step 1: Long press the app icon until they start to wiggle. Now click the “-” button on the top left corner of the app icon.
step 2: Now click on Uninstall a program.
If the problems persist, you may want to check if your iPhone needs a software update. Read the next section to learn how.
5. Update your iPhone
Apple is constantly updating its software to fix bugs and issues on your iPhone. So, to try and fix the touchscreen issue, we highly recommend you update your iPhone to the latest version if you haven’t already. The good part is that you can update your iPhone using a Windows or Mac machine. Let me show you how.
Update your iPhone using your Mac
Step 1: Connect your iPhone to your Mac using a Lightning cable.
step 2: In the list of devices, select your iPhone.
step 3: Now select Check for Updates. If there is any update available, update your iPhone to the latest version.
If you’re on the other side and using a Windows machine, here’s how you can update your iPhone using iTunes.
Update iPhone to Windows
Step 1: Download and install iTunes from the Microsoft Store.
step 2: Install and open iTunes on your PC.
step 3: Connect your iPhone using the Lightning cable.
Step 4: Your iPhone should now appear in the sidebar. Select your device and click Summary.
step 5: Click “Check for updates”. This will tell you if an update is available for your iPhone and allow you to update it using iTunes itself.
If the problem persists even after updating your iPhone, try resetting your iPhone. The steps for this are explained in the section below.
6. Reset your iPhone to factory settings
Another classic, but one of the last solutions to fix a broken iPhone touchscreen is to factory reset it. Here’s a step-by-step procedure to do the same.
Step 1: Open the Settings app.
step 2: Select General.
step 3: Select “Move or Reset iPhone.”
Step 4: Select Reset.
step 5: Select Reset All Settings and follow the on-screen instructions to complete the process.
Step 6: Optional – Click on “Remove all content and settings” if the problem persists.
Step 7: Select Continue. Follow the on-screen instructions to erase and reset your iPhone.
If none of the above steps work, you may need to have it checked at an Apple Authorized Service Center. We will help you with some information regarding this in the next section.
7. Contact Apple Support
Taking the device to an Apple Authorized Service Center may be the safest option. This is a safe way to diagnose the problem and find a solution. Although this process will cost you money, it will help you solve any problem as Apple offers good after sales support. We’ve included some important links below to help you contact Apple Support.
Tap Away on your iPhone
Here’s how you can fix a broken iPhone touchscreen. Facing such a problem can be frustrating. But we advise you to stay put and patiently try these methods. You can also explore Apple Care services for your iPhone to save money in the long run.